Your right to cancel and cancellation form
Consumers have a right to cancel as follows (with consumer being defined as any individual conducting a legal transaction in any capacity other than as a self-employed or other business professional):
A. Information regarding cancellation
Your right to cancel
You are legally entitled to cancel this contract within 14 days. You do not need to provide any reasons for cancellation.
The 14 days commence when you or a third party known to you take receipt of the last item.
To exercise this right, you must expressly notify us of your decision to cancel the contract (e.g., in writing by post, by fax, or by e-mail). You can reach us at: UniMerch Merchandising GmbH, Ringstraße 4 - 6, 82223 Eichenau; Phone: +49 (0)8141 369 80; Fax: +49 (0)8141 369 831; E-mail: firstname.lastname@example.org. You may use the attached Returns Form for this purpose if you wish.
You are deemed to have acted within the 14 day period as long as the notification of your intention to cancel is despatched within this period.
If you choose to cancel this contract, then we are obliged to refund any payments you have made to us including delivery charges (excluding any additional costs resulting from your choice of a delivery method other than the cheapest standard method we offer) promptly and within a maximum of 14 days from the day we receive your notification of cancellation. We will refund you using the same payment method you used for the original transaction, unless we have expressly agreed with you otherwise. You will not under any circumstances be charged any fees for this refund. We are entitled to refuse to make this refund until we have received the returned goods, or until you have provided proof of despatch, whichever is sooner.
It is your responsibility to return or otherwise surrender the goods to us without delay and no later than within 14 days from the day you notify us of cancellation of the contract. You are deemed to have acted within the 14 day period as long as the goods are despatched within this period.
You will bear the direct costs associated with return of the goods.
You will not be responsible for any reduction in value of the goods that may arise purely from any handling necessary to determine their peculiar qualities, built, and functionality.
Exemptions and forfeits of your right to cancel
Your right to cancel is immediately forfeited in the case of contracts concerning the delivery of sound and video recordings or computer software in sealed packaging where the seal has been removed following delivery.
1. Please ensure that the products are not damaged or otherwise contaminated. Please return the products wherever possible in their original packaging together with any accessories and other packaging components. Please use protective packaging where necessary. If you are no longer in possession of the original packaging, please ensure that any packaging used provides adequate protection from damage in transit.
2. Please ensure where possible that the goods are returned to us with shipping prepaid.
3. Please note that Sections 1 and 2 above are not preconditions to the effective exercise of your right to cancel.
B. Cancellation form
Should you wish to cancel the contract, please complete this form and return it to us.
UniMerch Merchandising GmbH
Ringstraße 4 - 6
Fax: +49 (0)8141 369 831